Friendly Skies

Courtesy of United Airlines, 2016

Courtesy of United Airlines, 2016

On the plane, United, we fly to Chicago for the Columbus Day weekend. Beverage cart in hand, working alone, the mustached male flight attendant asks, “Drink?”

I reply, “sparkling water,” then as an afterthought, “in the can.” Noticing he had turned away, out of my peripheral vision, I wondered if he had heard me.

I repeat, “In the can, please.”

Slapping down the napkin, placing the can, an empty blue plastic cup and a crunchy Snack Mix alongside, “I heard you,” he said, in a chastising tone.

The water was cool, no need for ice.

A half hour later, the same attendant returned with his cart to collect trash. He pronounced, “We have a new recycling system, no messy bags.”

I watched as he tipped each empty blue plastic cup upside down, one on top of the other, pressing each in turn to assure a neat stack. If the cup held a paper napkin or the empty snack package, he made certain to separate the paper and place it in its proper well.

Marv, trying to help, leaned forward from his seat across the aisle to place his empty plastic sandwich container on the bin. Marv’s left arm still in the air, the cart lurched forward as the attendant grabbed the container. Exasperated, he instructed, “This belongs in recycling,” popping his find in a well.

For a brief moment, I worried about Marv’s arm, whether or not the cart had bumped him, but Marv was quick to pull back and avoid a mishap. Friendly skies? Not so much, where was the “Thank you, sir.”

Minutes before readying the cabin to prepare for the final descent, the attendant came by with two large plastic bags— one for paper, the other, for cans and plastic. Again, Marv failed to anticipate the wary eyed, precise soldier as he placed his cup into the closest bag. “We recycle,” the attendant chastised, code for wrong bag as he corrected the error. But then, a tiny smile appeared at the corners of his mouth. “Oh, that’s all right,” he chirped.

Turning to me, he picked up my can and cup, tightly stacked, paper separated, in wait at the edge of my tray. Then, with almost a full smile and for the first time, looking directly at me, he said, “We recycle, you know.”

“Yes,” I said, “Good job.”

“Every little bit helps, you know.”

“Yes, indeed,” I replied.

I’m grateful for United’s recycling program. In retrospect, the male attendant, obsessively careful, worked alone; he was on the clock, needing to serve drinks and manage the recycling protocol. I have my own dedicated bins— plastic bags, cardboard, paper, plastics and glass— tucked away in drawers, to be placed in a large green bin on the curb for pickup Tuesday mornings.

On the return flight, two women manned the cart. They worked cooperatively and efficiently.  I was grateful for the ease of their smiles.




4 thoughts on “Friendly Skies

  1. Beverly Bader

    Your present essay brought up the importance of how people in power effect us, especially when we are in a position where we count on their services. Although both situations demonstrated systems of recycling that were done carefully. The first encounters with the male attendant for you and Marv, on your way to Chicago, were somewhat harsh and unpleasant. The second encounter, with the female attendants, on your return trip, were so much more agreeable and friendly. Smiles always help, which the first encounter had little of. The varied behaviors seem to have made a significant difference for your comfort levels. I like the ways in which you contrasted the two different interactional experiences so the reader could identify with you and Marv. I am grateful that each of them has been following a careful recycling system, but the addition of friendly interactions, wherever we may find ourselves counting on services, needs to be considered of major importance! It makes all the difference!

    1. fayewriter Post author

      Bev, I quite agree. The trip home was far more relaxed! Still,as I wrote this piece, I felt some compassion for the male attendant in that getting is “right” seemed so important and difficult.He was clearly challenged in managing to keep all the balls in the air! About to land, he could smile.

  2. Rosemary Booth

    The title if this essay could be read tongue-in-cheek–except that recycling, re-using resources from our home planet IS friendly, so maybe it’s plain description! I like the seat-side observations here, and how they capture the drama in a nettlesome process; also the gentle wrap-up.

    1. fayewriter Post author

      YES,I began with a question mark at the end of the title and then decided to play it straight…as I wrote, the bigger picture became more essential than the “nettlesome” (love this word) process.Thanks for catching the “gentle” aspect. The guy was obviously challenged. The process of working on a small cart takes mucho hand/eye coordination!

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